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1. What kind of cleaning products do you use?
1. What kind of cleaning products do you use?
We use plant-based, biodegradable, non-toxic cleaning products that are safe for kids, pets, and the environment.
2. Are your cleaners background-checked and trained?
2. Are your cleaners background-checked and trained?
Yes! All TruEarth Cleaning Co. cleaners are fully trained and undergo thorough background checks.
3. What’s included in a standard cleaning?
3. What’s included in a standard cleaning?
Standard cleaning includes:
Dusting all surfaces (we do 360° dusting of ceilings and walls!)
Vacuuming and mopping
Bathroom and kitchen cleaning
Trash removal and more
4. What’s the difference between a standard and deep clean?
4. What’s the difference between a standard and deep clean?
A deep clean includes everything in a standard cleaning plus:
Inside cabinets and drawers
Baseboards
Light fixtures
Window sills
We recommend a deep clean for first-time clients or seasonal refreshes.
5. Do I need to provide cleaning supplies or equipment?
5. Do I need to provide cleaning supplies or equipment?
Nope! We bring all our own eco-friendly products and equipment.
6. What’s your cancellation policy?
6. What’s your cancellation policy?
We kindly ask for 24 hours' notice for cancellations or rescheduling. Late cancellations may be subject to a fee.
7. Do you clean offices and rentals too?
7. Do you clean offices and rentals too?
Yes! We clean homes, offices, and short-term rentals. Let us know your needs when booking.
8. How do I get a free quote?
8. How do I get a free quote?
Click “Free Estimate” on our site. We'll reach out to schedule a walkthrough (done by 1 or 2 team members)
9. How do you access the home if I’m not home?
9. How do you access the home if I’m not home?
You can:
- Leave a key in a secure lockbox
- Provide a door code
- Arrange a key drop-off
We’ll never enter without your permission.
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